Our operations are governed by documented policies — a prerequisite for both our accreditation and the trust placed in us. Here the documents are reproduced in full.
Mätarkontroll i Stockholm AB shall provide a professional standard of service and perform inspection and calibration services of high quality. The customer's best interests shall be our focus, and our role shall be that of a neutral adviser, so that our impartiality and integrity cannot be called into question.
Within the scope of its accreditations, the laboratory shall as a minimum meet the requirements of the applicable regulatory framework and, in comparison with others in the industry, maintain a high standard in its services.
Mätarkontroll i Stockholm AB shall safeguard the requirements and responsibilities of its accreditations, as well as the quality of its services, through its quality management system, which permeates the entire operation. For the company's management, this management system is central and shall serve as the instrument for ensuring that the objectives of the operation and its quality aspects are met.
To guarantee the implementation of the company's quality policy and quality management system throughout the organisation, the management appoints a person responsible for quality, who is part of the permanent staff of the laboratory operation and of the company's management team.
To monitor the effectiveness of the management system and continually improve it, internal audits, management reviews and various types of self-inspection are carried out regularly. The company's culture shall encourage continuous improvement — quality shall not merely be a property of our deliverables, but a result of quality in both the relationships and the activities of and between everyone in the operation.
Management shall demonstrate to the staff, in word and deed, that it fully and wholeheartedly stands behind this policy. Through commitment and participation, the staff shall be a natural part of the operation's development — everyone whose tasks affect the quality of the accredited operation shall be familiar with the content of the quality-governing documents and work in line with them.
Our business dealings shall be characterised by honesty and openness, and we vet our business partners to ensure that they comply with prevailing codes of business ethics, maintain a high level of quality management, and observe respect for and comply with conventions on human rights, sustainability, anti-corruption and recommended codes of conduct.
This policy governs how matters relating to the environment and sustainability are handled within Mätarkontroll i Stockholm AB. We strive to be a role model within the industry and to remain at the forefront in comparison with our competitors and any industry standards that may emerge.
We continually develop and improve our work on the indirect and direct environmental impact caused by our operations by:
Mätarkontroll's work environment policy describes our guidelines for how working conditions at the company are managed in order to prevent ill health and accidents at work and to achieve a satisfactory working environment. We monitor compliance with the local and national laws and regulations that concern our operations, and we regularly evaluate the company's work environment efforts.
Systematic work environment management (SAM) is applied and forms a natural part of daily work, permeating all decisions and activities. We work to continually improve the working environment and create participation — through appropriate training, working methods, aids, ergonomics, workplace design, order and tidiness, and activities that promote well-being.
At Mätarkontroll we do not tolerate bullying or harassment in the workplace. Every employee has a personal responsibility for their own health and environment and for being attentive to any risks or threats. It is also each employee's responsibility to follow the instructions and procedures established — shortcomings are reported to management.
At Mätarkontroll i Stockholm AB, ethical rules and sustainable business practices are a high priority. These are core values and guidelines developed to shape who we are, and who we want to be, towards our customers and suppliers — a reliable partner that takes moral and social responsibility.
The code of conduct applies to everyone in the company and is part of daily operations. Irregularities are reported to the appropriate manager; incoming reports are investigated and stored with restricted access. Employees who report in good faith are protected — the whistleblower act and data protection legislation apply, and no reprisals are directed at the person reporting. A proven breach of the code of conduct leads to disciplinary action and possibly dismissal. All employees are trained in the code of conduct; new employees are trained as part of their onboarding.
The code is a compilation of the values and requirements placed on us by the company's management, customers and stakeholders, by local and national laws, and by international regulations such as the UN Global Compact — principles on human rights, working conditions, the environment and anti-corruption based on the UN Declaration of Human Rights, the ILO conventions, the Rio Declaration and the UN Convention against Corruption. We have a code of conduct questionnaire for our suppliers in which we require that they too apply business ethics compatible with national and international laws and regulations.
Personal data, customer information and other business-critical information are handled with care and are only accessible to authorised persons. GDPR procedures, an information policy and access controls are in place, as are risk assessments, confidentiality agreements and procedures to prevent the inadvertent disclosure of sensitive information.
Within Ecile Group, of which Mätarkontroll is part, we collaborate with a number of well-regarded organisations to support and promote the community during difficult times — in connection with pandemics, climate impacts and other emergencies. Our support programme includes financial contributions as well as support for voluntary initiatives.
The purpose of this policy is for Mätarkontroll i Stockholm AB to be regarded within the industry as a role model and a reliable, professional partner for the long term. By protecting our trade secrets and our customers' interests, the company earns a good reputation in the industry and achieves sustainable long-term development.
The requirements include the requirements on document control and confidentiality that follow from our accreditations. The complexity of today's information flows is considerable — and in parallel the threat landscape intensifies as computers and networks are our foremost tools. Illegal intrusions and data loss can have catastrophic consequences; it must be ensured that such events do not occur.
Information is divided into four kinds: (1) the company's collective competence resource (staff and organisational competence), (2) information relating to customers and their test objects/equipment, (3) information relating to the company's business dealings — both trade secrets and marketing and sales information, and (4) information about the company's physical resources — test equipment, tools and premises.
Its handling is governed by four key factors:
For each kind of information, the key factors are met in different ways depending on the function of the information — this yields the company's information matrix. To manage the threat landscape there is also a specific sub-policy for the operation of the company's computer systems.
Mätarkontroll complies with the GDPR and has clear internal procedures for the systematic handling of personal data: a legal basis is established, collection is minimised, unnecessary data is erased, data subjects are informed, and data is protected through technical and organisational measures. All employees have been trained in the GDPR and report any suspected data breach to management.
Customers shall be able to feel confident that information about their operations and products (test objects or the systems they form part of) remains within the company. Customer-related information is access-protected through clear authorisation based on staff roles and group permissions. Only the roles that handle customer information have access to it, and the nature of the information is limited according to the task.
Risk assessments and preventive measures for system and information risks are a natural part of the management system. After the onboarding review, all employees sign a confidentiality undertaking to observe the company's confidentiality rules — which, in addition to customer information, also cover trade secrets.